Privacy Policy

At Forext Solar & Battery, we are committed to protecting your personal information and being transparent about how it is used. This Privacy Policy outlines what data we collect, how we use it, and your rights.

Our website address is: https://forextsolar.com.au/

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Who We Are

Forext Solar & Battery is a WA-based solar and home battery provider offering installation services, consultation, and customer support across Western Australia.

Our commitment includes maintaining your privacy when using our website, services, forms, or advertisements.

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Comments

When visitors leave comments on our site, we collect the data shown in the comments form, your IP address, and browser user-agent string to help detect spam.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you use it.
Gravatar Privacy Policy: https://automattic.com/privacy/

After approval of your comment, your profile picture becomes visible publicly in the context of your comment.

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Media

If you upload images to our website, avoid uploading images containing EXIF GPS location data. Visitors may download and extract location data from images on the site.

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Cookies

• If you leave a comment, you may choose to save your name, email, and website in cookies for your convenience. These last for one year.
• Visiting our login page sets a temporary cookie to check if your browser accepts cookies.
• When you log in, we set cookies to save login information and screen display preferences.
• Login cookies last two days; screen options cookies last one year.
  Selecting “Remember Me” extends login persistence to two weeks.
• Logging out removes login cookies.
• Editing or publishing an article saves an additional cookie containing the post ID, no personal data included. Expires in one day.

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Embedded Content From Other Websites

Articles on this site may include embedded content (videos, images, etc.).
Embedded content behaves exactly as if you visited that website directly.

Those websites may:

• collect data about you
• use cookies
• embed third-party tracking
• monitor your interaction with the content

If you are logged into that external website, your interactions may also be tracked.

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Advertising, Analytics & Tracking Tools We Use

Forext Solar & Battery uses several advertising and analytics tools to improve user experience, measure performance, and deliver relevant ads.

Below are required disclosures for each platform:

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Google Ads & Google Analytics

We use Google Ads, Google Analytics, and various Google remarketing tags.

Google may collect user behaviour data such as:

• pages visited
• time spent on site
• device/browser type
• interactions with buttons, forms, or navigation
• approximate location

This data helps us:

• improve website performance
• optimise ads
• create audience segments
• measure conversions

Google Privacy Policy: https://policies.google.com/privacy
You can opt out of personalised Google ads here:
https://adssettings.google.com/authenticated

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Facebook & Instagram Advertising (Meta)

We use:

• Facebook Pixel
• Instagram Ads
• Meta Custom Audiences
• Meta Conversion API

These tools collect information such as:

• page views
• ad clicks
• actions taken on our site
• form submissions
• device information

We use this data to:

• personalise ads
• measure campaign effectiveness
• reach relevant WA customers

Meta Privacy Policy: https://www.facebook.com/privacy/policy

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Microsoft Clarity (Required Disclosure)

We use Microsoft Clarity to better understand how visitors interact with our website. We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.

Clarity may record:

• heatmaps
• scroll behaviour
• click behaviour
• general usage patterns

No sensitive personal data is recorded.

More info: https://clarity.microsoft.com/terms

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Advertising & Retargeting

Using the tools above, we may show you ads on:

• Google
• Facebook
• Instagram
• YouTube
• Other partner networks

These ads may be personalised based on:

• pages you visited
• your interests in solar or batteries
• your previous interactions with our website

You can opt out of many ad networks at:
https://optout.aboutads.info/

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Who We Share Your Data With

• If you request a password reset, your IP address will be included in the reset email.
• Advertising partners (Google, Meta, Microsoft) may receive anonymized or hashed data for optimisation.
• Spam detection systems may analyze form submissions and comments.

We do not sell your personal data.

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How Long We Retain Your Data

• Comments and their metadata are retained indefinitely for automatic approval of future comments.
• If you register on our site, we store personal info provided in your user profile.
  • You can edit or delete any information except your username.
  • Administrators can also see and edit your information.

Form submissions (contact forms, quote requests) may be retained for customer service and internal records unless you request deletion.

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What Rights You Have Over Your Data

If you have an account or have submitted data through our forms, you can request:

• an exported file of your personal data
• deletion of your personal data

This excludes data required for:

• legal purposes
• administrative processes
• security requirements

To request this, contact: admin@forextsolar.com.au

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Where Your Data Is Sent

• Visitor comments may be checked through automated spam detection.
• Advertising/analytics platforms may process anonymised data outside Australia (e.g., Google, Meta, Microsoft).

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Contact Us

For questions or concerns about this Privacy Policy, contact:

Forext Solar & Battery
Email: admin@forextsolar.com.au
Phone: +61 481 873 111
Location: 106 Furniss Road, Landsdale, WA 6065, Australia